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To request a refund or exchange, Contact Us via email or telephone during regular business hours at the telephone number provided when you are logged in to the Website.

As part of our satisfaction guarantee, you may request a full refund of the full price you paid us within 90 days of your purchase for any reason. Additionally, if the application you created using our Service receives a “final denial” from the USCIS, we will refund the full price you paid us under our Money-Back Guarantee as long as the refund request is made within 30 days of the date of the final denial you received from the UCIS.

Only the actual applicant (the person whose name appears on the denied application) can receive a Money-Back Guarantee refund. You will not be eligible for a Money-Back Guarantee refund if your application is denied or rejected by the USCIS because of a clerical error or inconsistency, missed field on your application, incorrect or missing documentation or a similar administrative issue.

For any products purchased that are physically shipped to you, if you cancel your order before the product is shipped, we will refund the full purchase price. If you cancel your order after the product is shipped, we will not issue a refund.

For any products purchased that are downloadable, if you cancel your order before you successfully download the product per our records, we will refund the full purchase price. If you cancel your order after you successfully download the product per our records, we will not issue a refund.

All returns will be calculated according to the actual purchase price paid at the time of purchase.

Note that returns for credit and debit card transactions are issued within 2-3 business days, however it may take up to 5 business days for the credit to show on your credit card or bank account statement.